The website and all published content on this site are the property of DCC MARKETING d.o.o., located at Vrbanska cesta 5, 2000 Maribor, Slovenia. TAX ID: SI45062510, Registration Number: 2188163000. The content may only be used for non-commercial purposes, and without the company’s permission, it may not be reproduced, copied, or distributed in any other way.

The company reserves the right to make any changes to the content published on the website.

The general terms and conditions of the website are composed in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1), the Electronic Communications Act (ZEKom-1), and the Consumer Protection Against Unfair Commercial Practices Act (ZVPNPP).

The website is operated by DCC MARKETING d.o.o., located at Vrbanska cesta 5, 2000 Maribor, Slovenia. TAX ID: SI45062510, Registration Number: 2188163000.

The general terms of business define the operation of the website, the rights and obligations of the buyer, member, and the website, and regulate the business relationship between the website and the buyer.

The buyer is bound by the general terms and conditions that are valid at the time of purchase (submission of the order in the ordering system). The buyer is always specifically warned about the terms of business upon placing an order and confirms their awareness by submitting the order.

Availability of Information

The provider commits to always providing the buyer with the following information:

• Company Details (name, headquarters, and registration number)
• Contact Information (email, phone)
• Clearly Defined Prices
• Payment Methods and Service Fulfillment
• Withdrawal Period & Conditions (description of the right of withdrawal under Article 43.c of ZVPot; where the consumer does not have the right of withdrawal, they are explicitly informed)
• Explanation of the complaint procedure

Payment Methods

The provider offers the following payment methods:

• Bank Transfer (UPN)
• PayPal
• Credit Card

The provider issues an invoice on a permanent medium, with itemized costs. The purchase contract is stored electronically on the provider’s server and is accessible to the customer via their email.

Prices

Book prices are listed on the website. All prices include VAT unless explicitly stated otherwise. Prices are valid at the time of order submission and apply for payments made with the above methods under the stated conditions.

Complaints

The provider adheres to consumer protection laws and establishes an efficient complaint handling system. The buyer may contact the provider via email or phone in case of issues.

The complaint submission procedure is possible via email or in writing to the company’s address. The provider commits to responding to complaints within eight business days with a proposed course of action.

The provider strives to resolve any disputes amicably.

Refund Policy

The buyer has the right to withdraw from the contract and request a refund within 30 days of purchase. To exercise the right of withdrawal, the buyer must notify the seller in writing at the email address: info@psi-book.com. If the buyer withdraws from the contract, the company will refund the amount within 14 days of receiving the notification. The only cost incurred by the buyer in connection with withdrawal is the postage fee if the item was purchased with cash on delivery. The company will process the refund using the same payment method as the original purchase unless otherwise agreed.

Settlement of Obligations and Non-Payment

In the event of unpaid obligations by the buyer, additional reminder fees and interest may be charged as per applicable laws.

The buyer is responsible for checking their email for invoices in all folders and notifying the company of any errors.

It is the buyer’s responsibility to fulfill their obligations under a valid contract.

The provider is committed to permanently protecting the personal data of customers. The data will only be used for sending information materials, offers, invoices, internal research, and other necessary communication.

Data Protection

The website processes personal data based on legal requirements and/or user consent.

Data collected based on legal requirements will be processed in accordance with regulations governing data protection and other relevant legislation.

The company may verify the accuracy of personal data by viewing an individual’s identity document or other appropriate public records.

The user has the right to access, copy, supplement, correct, block, and delete personal data relating to them.

An organization that is a customer of the services offered must inform all individuals using the services about the purposes for which the website and its data processors will process their personal data.

The website implements appropriate measures to protect personal data and employs methods and tools to ensure data security.

DCC MARKETING d.o.o., Vrbanska cesta 5, 2000 Maribor, SI-Slovenia

TAX ID: SI45062510

REGISTRATION NR.: 2188163000

The general terms are effective as of 8. 10. 2024.